Launch the Device Manager and locate your printer. Make sure you’re running the latest printer drivers on your computer.

Right-click on the app, go to Properties, click on the Compatibility tab, and run the app in compatibility mode for Windows 8.1.

That might explain why the scanning errors occur shortly after installing the latest Windows 10 updates. Some minor incompatibility issues might occasionally arise on the latest Windows 10 versions. The app was developed on older Windows versions. Several users solved this problem by running the HP app in compatibility mode for Windows 7 or 8.1. Follow the on-screen instructions to fix the device. If the troubleshooter returns a red X icon, this means your printer is not working properly.You can then select Fix Printing or Fix Scanning.Launch the tool, hit the Start button, and select the problematic printer or scanner.First, you need to download the tool from HP and then run the HPPSdr executable file.The HP Print and Scan Doctor for Windows is a handy tool that helps you detect and repair various issues preventing your HP devices from running properly. How Do I Fix “An Error Occurred When Scanning” on HP Printers? Run the Print and Scan Doctor Let’s see how you can quickly troubleshoot scanning issues on HP devices. If you own an HP printer or scanner, or an all-in-one device, you may have occasionally come across unexpected scanning errors.

Hp smart scan doctor